When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, JCB, Discover, and other major credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.
What can I do if my payment is declined?
Check that your card’s billing details (such as the security code and billing address) match what you’ve entered.
Is your card expired?
Your card issuer may have declined your payment. They don’t tell us why for security purposes, so it’s best to check with them.
If none of these work or apply, contact us at email@example.com.
NIDASII shipping details?
USPS First Class (5-7 business days): $4.95
PS: Please allow 2 to 3 business days for us to receive and process your order.
Shipping is FREE for orders over $50.
So, when will I receive my NIDASII order?
The process is simple
You order, takes a few minutes.
We process,1 to 2 business days (and orders placed after 3pm ET are processed the next business day).
We ship and our carriers take it from there! A tracking number will come to your inbox once your shipment has been registered.
Where does NIDASII ship?
NIDASII currently ships to all 50 states. You may experience longer delivery times when shipping to Hawaii and Alaska.
Why isn’t NIDASII everywhere around the world? Well, we are working on it as we speak! We got you. Tag us @NIDASII to let us know where you live!
Having problems with NIDASII’S tracking?
We hate when that happens! Sometimes it can take the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, hit us up at firstname.lastname@example.org and we will have a solution.
Can I edit my shipping address
If your order is shipping to an incorrect address, please email us at email@example.com.
I have a random or weird question to ask NIDASII
It’s okay, we are here to listen! Email us at firstname.lastname@example.org and you will get a quick, personal reply asap.
RETURNS & EXCHANGES
How do I place a return or exchange?
We're sorry it didn’t work out. No hard feelings though! Please reach out to email@example.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.
What’s NIDASII return policy?
All returns must be processed within 30 days of receiving the order. You will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded. Email us at firstname.lastname@example.org and we'll help you place the return. All merch is final sale.
How long does it take to process a NIDASII return?
Credit card refunds usually take 5-10 business days to appear on your statement.
What should I do if I receive the wrong product?
Our bad! Please accept our apology. Contact us at email@example.com asap and we’ll be sure to get you the NIDASII you ordered!